How does auto-ship work?
Auto-ship with Sport Dog Food allows you to "set it and forget it" when it comes to making sure you always have high-quality food for your dog, but that you don't end up with extra bags taking space in your pantry. How do we do this? With a few industry-leading innovations we're happy to share with you.
Calculating your ideal auto-ship frequency:
The first step in our auto-ship process is our feeding calculator (pictured at right). Using your dog's weight, activity level, and the unique nutritional makeup of each of our different blends, we calculate:
- How much food you should feed your dog, per day.
- How many days that particular bag of food will last.
We use that second value as a suggested auto-ship frequency. When you add this to your cart, we'll bill you automatically on that cycle.
But what if you feed more (or less)?
Great question, and no problem! The suggested frequency is just a start, but it will never be perfect. And the last thing you want is to run out of dog food. So when you purchase an auto-ship subscription through Sport Dog Food, we'll send you text messages to your mobile phone when you're about 75% of the way through your cycle.
These messages give you the option to get your food sooner, or to push the next shipment out later. All you have to do is respond "sooner" or "later", and our systems take care of the rest!
Take a look at the screenshot below to see an example text message.
Don't use a cell phone?
You can always reach out to us and we'll be happy to get you info about your auto-ship subscription, or change your next delivery date.
How to cancel:
We're sad to see you go, but if you'd like to stop your auto-ship subscription, please contact us at email@example.com
How do I cancel my autoship?
We're sorry to hear you want to cancel your AutoShip. Here are the steps you can take to cancel your AutoShip order. 1. Login to your sportdogfood.com account. 2. Select the "Autoship" tab. 3. Click on the AutoShip that you wish to cancel. 4. On ...
Can I apply my coupon to an active auto-ship?
Instant coupons are generated automatically when you reach the goal set for your membership level. Coupons must be used towards a future purchase. Unfortunately, at this time, they cannot be applied to active auto ship orders that are already in ...
What shipping method do you use?
Samples and 5-pound bags are shipped via USPS or FedEx while larger 30-pound and 40-pound bags are shipped using FedEx. We do not currently ship to P.O. boxes.
Who is Sport Dog Food made for?
We all know there’s no such thing as a perfect dog food, that's why we chose to create balanced diets specifically for families who enjoy an active lifestyle - with their pets. This way we can stay focused and ensure all of our recipes meet and ...
What are instant coupons and how do they work?
All Sport Dog Food customers registered in our Loyalty Rewards Program are eligible to earn Instant Coupons. For every dollar spent, you will earn 1 Loyalty Rewards Point (excludes Tax, Shipping, Giveaways, Samples, and 5-pound sizes) and you will ...